1. UMass
  2. Returns and Refunds
  3. Rental Returns

Rental Returns

How to return your rentals for free at the end of the rental period. Returning a rental at the end of the rental period does not result in a refund. Returning the rental ends the rental period, which is for what customers pay.

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I returned my rental on campus, but it still shows that it's due.

If you returned your rental on campus but the rental doesn't show as returned, please contact us with the following information:

  1. Did you get a receipt (if so, please provide a picture)?
  2. When did you return it? (Estimated date)
  3. Where did you return it? (e.g.: Was it Campus Store, Res Life, Library)
  4. Who did you return it to?
  5. Did you get cash back?

With this information, we can research to see what may have gone wrong in the process.