Rental Returns

How to return your rentals for free at the end of the rental period. Returning a rental at the end of the rental period does not result in a refund. Returning the rental ends the rental period, which is for what customers pay.

How do I return my rental?

In order to return your rental(s) on or before the due date, please follow these instructions:

  1. Sign in to your My Account page.
  2. Select Manage My Rentals/Returns.
  3. Select Return My Rental for Free. You will see all of your active rentals.
  4. Click the box next to Ship this book back for free.
  5. Choose Print Label & Complete Return.
  6. Print your prepaid UPS return label for your rental return. Attach this label securely to the outside of your return package and place the packing slip inside the package. This prepaid UPS label MUST be used (please avoid drop-boxes as they aren't serviced regularly).
  7. To avoid any replacement charges, please ensure your rental package is in transit with UPS before the rental period ends and make sure to get a receipt with your tracking info as proof.