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Purchase Returns

Information about how to return physical items for a refund.

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How do I return a book I purchased for a refund?

Purchased items may be returned for a refund within 30 days (30 days from ship date or the start date of classes, whichever gives you more time). Items must be in the exact condition they were in when received.

  • Shrink-wrapped items cannot be returned if the wrapping is broken unless the items are defective.
  • We cannot accept items for return if access codes/cards have been opened/scratched off or the pull tab torn or if CD-ROM or software package seals are broken.

Follow these steps to return an item for a refund.

  • Sign in to your My Account at the Online Bookstore
  • Click on My Orders and select the appropriate order.
  • Click on the Return Items button to see a full list of all items that are eligible for return.
  • Select Print Label & Complete Return to submit your information.
  • Print out your label (if you choose the pre-paid UPS shipping label) and packing slip to include with your return shipment.
  • The cost of the Prepaid UPS label will be deducted from your refund.
    • If you use a different method, please obtain tracking information as we cannot be responsible if the package is lost or damaged when shipped via another carrier.
  • If the return period has passed, the books will not show as eligible for return/refund. Instead, they will appear under the Return My Rental for Free section of the account.  If this label is used, the rental will not be refunded once it's checked in.  Please contact Customer Service for more information.
  • NOTE: We cannot process exchanges – if your needs change, the original item(s) may be returned under the refund policy detailed above and a new order placed.

Refunds are made to the original form of payment.

  • Credit and debit card refunds usually post to your card 3 - 7 business days after the return has been checked-in by our warehouse. This is the timeframe for PayPal as well.
  • Financial Aid/Book Voucher refunds are usually added back to your account within 24 - 48 hours of check-in (whether they show as available is based on the original expiration date for those funds).